Booking terms

Version 2026-10-15. Jake: this is a draft for you to edit and for counsel to review. The widget links here and records which version each customer agreed to.

Your booking

• Rooms are booked by the hour, with 30 minutes before and after for setup and cleanup included. Guests may arrive to decorate at the start of your setup time.
• Your deposit equals the room fee. For an event more than 5 months away, we send the secure payment link 5 months before. It's due at booking; if it's still unpaid 7 days before the event, it moves onto your Toast invoice.
• Cancel any time for a full deposit refund. A no-show keeps the deposit.
• Change the date, time or room on your event page, subject to availability. The price is recalculated. Inside 7 days, changes are requests we confirm with you.

Food and drinks

• Food orders lock 7 days before the event. Parties over 25 order from the catering menu (except in the Arcade).
• Outside food isn't allowed, except a cake or cupcakes for the occasion.
• Alcohol is served to guests 21+ with ID. No outside alcohol. We may refuse service to anyone.

The room

• No glitter, confetti, or tape on the walls. Damage and extra cleaning are charged at cost.
• Minors must be supervised by an adult at all times.
• In an emergency we may have to cancel; if so, you get a full refund.

Catering pickups

• Payment is due 24 hours before pickup through your Toast invoice. Cancellations after that point aren't refundable.
• Catering requests need 48 hours' notice.